Upgrade System / Password Change System

[M_A_D]

Upgrade System

The automated upgrade system has been fixed some time back and all NEW Upgrades are being processed NOW.

Older upgrades that where put in while the automated system was not working will take time to recover. Seed is recovering the Mail in ones first due to he has the records right there in paper. All Paypal ones will be harder. You can send an e-mail with your paypal receipt to Seed.

Seed's E-Mail tao@digisonline.com
It is Important that the Mail Subject Line Must Be, "Paypal Transaction Details".

OmegaShin has posted this information and people are still asking for it. More information will be post here as we receive it.

[M_A_D]

Posted by Jonspen

I see alot of people are concerned and confused about the current state of the gold upgrade system. So please read this thread before making one of your own with a question, if it isn't answered in here do feel free to go ahead and make it however. I'm also including other things that I feel would be important while upgrading.

I upgraded to a gold account, and nothing happened, what's wrong?

Firslty you might want to check if the money has gone through. If you used paypal, then you can check in your history of payed for items. If you mailed in check your bank acc whether the money has been taken out.

The money has definitely been payed, but still no gold. What gives?

There may be a problem with the acc. Perhaps you spelled the name of the account wrong when you typed it in the box to upgrade. Double check by checking the billing status as explained before, it should say what account it got made out to. If you spelled it wrong cancel the payment and do it again, right this time!

It was spelled right, money has been payed and still not a thing. What now smarty pants?

Well, now that we have made sure that you made everything correct while upgrading, you just have to wait. The upgrade system is currently experiencing problems, as I'm sure this got mentioned elsewhere on the forums, but the administration team will let you know when it is back up. In the mean time, all you can do is wait.

What if the account gets wiped in the mean time?

Well, then that's tough luck for now I'm afraid. We don't have any definite answers as to what would happen in this situation because it's never happened before, but I can offer a few suggestions;

-Remake the account. If the upgrade hasn't gone through yet, if you remake it then it may just upgrade it when the system is up again.

-Cancel the payment. Again, if it hasn't gone through you may be able to cancel your payment.

-Wait untill the system is back up. Once Seed is back, and the system is up again, you can send an email to Seed with verification that you are the one that payed for the acc (For example, if you payed with paypal email off the paypal contact email) and explain that the acc you payed to get upgraded was wiped, so you're making a different account and want that account upgraded. I can't guarentee any of these suggestions will work, but it's the best thing you have.

So, when will Seed return and the system restored then?

We have literally no idea. It could be today, tommorrow or even next month. Just hang tight, we're sure he will be back soon.

Well, is there any way that I can get my money back then?

https://www.paypal.com/cgi-bin/websc...-buyer-outside

Paypal will contact the vendor (Seed) and ask for a reason. If Seed does not respond, then your money will be refunded.

If you have any further questions please pm me to this account name, or any of the other staff members. Alternatively you can make a thread here in this forum section if you don't receive the help you need.

[M_A_D]

Game Support System

Have you already read the F.A.Q. for answers to most frequently asked questions? Can I change my password? Maintenance codes? and More? Found at: http://www.digisonline.com/tactics/support/

Legends is Seed, the developer's original server, found at: http://www.digisonline.com/tactics/
Service may be interrupted without notice while new developments are being deployed and tested on this server.


E-Mailing Seed Important Notice: Due to the overwhelming number of requests received each day, courtesy messages will no longer be sent in response to nonsense requests such as:

1. Asking for help but not stating your TAO login name.
2. Not using the Paypal email address that upgraded your account without providing any relevant proof. Your password is NOT proof.

If you do not follow the instructions on this page, then your request will probably get deleted by the E-Mail Filter! http://www.digisonline.com/tactics/support/

Seed handles all Upgrades and Maintenance Codes at the links above.


* In Game Moderators are just that, In Game Moderators. They have not thing to do with upgrades, maintenance codes, locked accounts and so on. At times we may and I say may be able to help you by pointing you in the right place to look but it is up to YOU to do it.


** Note: If you find the password change system or upgrade system not working we can not fix it but may pass on the information to Seed.


***

More information is here: FAQ of In Game Moderators

[zzzaacckk]

Recently some upgrades have not gone through. If this happens to you, go into your paypal account and dispute the payment. You should receive a refund within a few days of that. Do not wait to long or you will lose the money, if you do not open up a dispute within x amount of days then you can not open one up.

[M_A_D]

Password Change System

The password change system is Up as of Oct. 25, 2008.


Some Upgrades are not working and others are getting Double Upgrades for the price of one upgrade.

If your upgrade did not work you can do the things listed above in other posts.

Or

You can go into Paypal and print out the information where you upgraded and Mail it to Seed. Please write a note with your login name to be upgraded. Include your email address if you wish to be contacted.

Mail to this address:
Digital Seed Entertainment
4438 West 10th Avenue
SUITE #118
Vancouver, B.C.
V6R 4R8

Please allow one to three weeks for Mail and Processing.